store policy
SHIPPING POLICY
-
Orders will be processed within 2-4 business days after payment is confirmed.
-
We offer courier delivery for all domestic (Taiwan) orders.
-
Delivery usually takes 1-3 business days, depending on the logistics provider.
-
We are not responsible for delays caused by weather, holidays, or logistics issues.
RETURNS POLICY
-
Due to the nature of wellness products, we do not accept returns or exchanges unless the item is defective or incorrect.
-
If you receive a damaged or wrong item, please contact us within 3 days of receipt with photos and your order details.
-
Refunds for defective items will be processed within 3-5 business days.
PAYMENT METHODS
-
We currently accept bank transfer only.
-
Please complete your payment within 2 days of placing the order.
-
Bank Info:
Bank Code: 013 (Cathay United Bank)
Account Number: 699516509647 -
Scan the QR code below for quick transfer.
FAQ'S
CUSTOMER CARE
If you have any questions, suggestions, or simply want to connect, feel free to reach out to us through the following channels:
📧 Email: info@shystudio.tw
📩 Instagram DM: @shystudio.tw
We’ll get back to you within 1–2 business days. Thank you for your patience and understanding.
🕊 Thank You for Being Here
You are not alone. This is a journey of trust, choice, and walking alongside yourself.
Shy Studio is honored to be with you on this path.
With warmth,
shy studio